Privacy Policy
1. Introduction
Bristol Syrup Company ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bristolsyrupcompany.com (the "Site"), including any other media form, media channel, mobile website, or mobile application related or connected thereto.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using our Site, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
2. California Consumer Privacy Act (CCPA) Notice
If you are a California resident, you have specific rights regarding your personal information. This section applies to you and supplements the rest of this Privacy Policy. The CCPA provides California residents with specific rights regarding their personal information.
3. Information We Collect
3.1 Information You Provide Directly
We may collect information that you provide directly, including but not limited to:
Contact information (name, email address, phone number, postal address)
Product inquiries and feedback
Subscription information for newsletters or communications
Order and purchase information (including billing and shipping addresses)
Business inquiry information for wholesale or partnership opportunities
User preferences and communication preferences
This information is typically collected through contact forms, newsletter signups, product inquiry forms, and customer communications.
3.2 Information Collected Automatically
When you visit our Site, we may automatically collect certain information about your device and usage patterns, including:
IP address and device information
Browser type and version
Pages visited and time spent on pages
Referring website or page
Cookies and similar tracking technologies
Location information (general geographic location based on IP address)
Device identifiers and mobile advertising IDs
This information helps us understand how visitors use our Site and allows us to improve our website functionality and user experience.
3.3 Third-Party Information
We may receive information about you from third parties, including payment processors, analytics providers, and hosting services. This information is combined with other information we collect to improve our services.
4. How We Use Your Information
We use the information we collect for various purposes, including:
Processing and fulfilling customer orders and inquiries
Sending transactional emails (order confirmations, shipping updates)
Sending marketing communications and newsletters (with your consent)
Responding to your inquiries and customer service requests
Improving and enhancing our website and services
Analyzing usage patterns and site performance
Preventing fraud and ensuring security
Complying with legal obligations
Reaching out about product updates, special offers, and promotions
Creating a personalized browsing experience
We will not use your information for purposes materially different from those outlined in this Privacy Policy without obtaining your prior consent.
5. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
Consent: Where you have explicitly consented to the processing
Contract: Where processing is necessary to perform a contract with you
Legal Obligation: Where we are required by law to process your data
Legitimate Interests: Where we have legitimate business interests in processing your data
Vital Interests: Where processing is necessary to protect your vital interests
We will not process your data based on legitimate interests if your fundamental rights override those interests.
6. Disclosure of Your Information
6.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
Payment processors and financial institutions
Email service providers
Web hosting and cloud storage providers
Analytics and marketing platforms (e.g., Google Analytics, Squarespace)
Customer service platforms
Shipping and logistics providers
We require these service providers to maintain the confidentiality and security of your information and to use it only for the purposes we specify.
6.2 Legal Requirements
We may disclose your information when required by law, such as in response to court orders, subpoenas, or government requests. We may also disclose information when we believe in good faith that disclosure is necessary to protect the rights, property, or safety of Bristol Syrup Company, our users, or the public.
6.3 Business Transfers
If we are involved in a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
6.4 No Sale of Personal Information
We do not sell or rent your personal information to third parties for their marketing purposes. We will not sell your personal information as defined under the California Consumer Privacy Act.
7. Cookies and Tracking Technologies
7.1 What Are Cookies?
Cookies are small data files stored on your device that help us recognize you and enhance your experience. We use both session-based and persistent cookies.
7.2 Types of Cookies We Use
We use the following types of cookies:
Essential cookies: Required for basic site functionality
Analytics cookies: Help us understand site usage patterns
Marketing cookies: Used for advertising and promotional purposes
Preference cookies: Remember your settings and preferences
Our Site is built on the Squarespace platform, which uses cookies and similar technologies. Please refer to Squarespace's privacy policy for details on their cookie practices.
7.3 Managing Cookies
You can control cookies through your browser settings and may refuse or delete cookies. However, disabling certain cookies may affect the functionality of our Site. Most browsers provide instructions on how to manage cookies in their help menus.
Essential & Functional Cookies
These cookies are typically necessary for the website to function correctly or to remember your basic preferences.
| Cookie Name | Source | Purpose |
|---|---|---|
| crumb | Bristol Syrup Co | Prevents Cross-Site Request Forgery (CSRF) to keep your session secure. |
| cookieyes-consent | Bristol Syrup Co | Remembers your choices regarding cookie consent. |
| cmapi_... | Squarespace | Manages privacy permits and Google Tag Manager settings. |
| ss_i18n | Squarespace | Remembers your language (en-US) and currency (GBP) preferences. |
| SS_MID | Squarespace | A unique identifier used to identify a visitor session. |
Analytics & Performance
These track how you interact with the site so the owners can improve the user experience.
| Cookie Name | Source | Purpose |
|---|---|---|
| _ga / _gid | Google Analytics | Used to distinguish users and track session statistics. |
| gat_gtag... | Google Analytics | Used to throttle request rates (limit data collection on high-traffic sites). |
| _hjSession... | Hotjar | Analyzes user behavior (like heatmaps or click patterns). |
| ss_cvr / ss_cvt | Squarespace | Analytics cookies that track visitor browsing habits over time. |
| SS_ANALYTICS_ID | Squarespace | Identifies unique visitors for the site's internal analytics. |
Advertising & Marketing
These are used to track visitors across websites to deliver relevant advertisements.
| Cookie Name | Source | Purpose |
|---|---|---|
| _fbp | Used by Facebook to deliver advertisement products and track conversions. | |
| c_user / datr / sb / xs | Standard Facebook cookies used for security, login, and tracking ad performance. | |
| __kla_id | Klaviyo | Used for email marketing automation and tracking site interactions. |
Customer Support (Zoho SalesIQ)
These belong to the Zoho live chat or CRM integration on the site.
| Cookie Name | Source | Purpose |
|---|---|---|
| LS_CSRF_TOKEN | Zoho | Security token to prevent cross-site attacks within the chat widget. |
| zalb_... | Zoho | Load balancing cookie to ensure the chat stays connected to the same server. |
| uesign / zps-tgr | Zoho | Identifies the user session for the support representative. |
8. Data Security
We implement appropriate technical, administrative, and physical security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of any passwords or access credentials associated with your account.
9. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. The retention period depends on the context of processing and our legal obligations:
Contact information: Retained while we have an active business relationship or for marketing purposes (unless you opt out)
Transaction information: Retained for at least 7 years for tax and legal compliance purposes
Website usage data: Typically retained for 24 months
Marketing communications: Retained until you unsubscribe or request deletion
After the retention period, we securely delete or anonymize your information unless we are required by law to retain it.
10. Your Privacy Rights
10.1 Right to Access
You have the right to request confirmation of whether we hold personal information about you and to obtain a copy of that information. You can make this request by contacting us at hannah [at] beyondthebean.com.
10.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal information. We will make reasonable efforts to correct any information you identify as inaccurate.
10.3 Right to Erasure
You have the right to request deletion of your personal information, subject to certain exceptions. We will comply with deletion requests unless we have a legal obligation to retain the information.
10.4 Right to Restrict Processing
You may request that we restrict the processing of your personal information in certain circumstances, such as if you dispute the accuracy of the data.
10.6 Right to Object
You have the right to object to processing of your personal information for marketing purposes or based on legitimate interests. You can opt out of marketing communications at any time.
10.7 California Consumer Rights
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
Right to Know: You may request what personal information we collect, use, and share
Right to Delete: You may request deletion of personal information we collect
Right to Opt-Out: You may opt out of the "sale" or "sharing" of your personal information
Right to Correct: You may request correction of inaccurate information
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
To exercise any of these rights, please submit a request to hannah[ at] beyondthebean.com. We will respond to your request within 45 days.
11. Third-Party Links and Services
Our Site may contain links to third-party websites and services that are not operated by Bristol Syrup Company. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party services before providing your personal information.
12. Children's Privacy
Our Site displays a notice that it is only suitable for users over 18 years of age. We do not knowingly collect personal information from children under 18. If we discover that a child under 18 has provided us with personal information, we will promptly delete such information. If you are a parent or guardian and believe your child has provided information to our Site, please contact us immediately at hannah [at] beyondthebean.com.
13. International Data Transfers
Bristol Syrup Company is located in the United Kingdom. Our SquareSpace website is hosted in the US. If you are accessing our Site from outside the UK, your information may be transferred to, stored in, and processed in the UK and other countries. Meanwhile if you are accessing our website from outside the US, information gathered by the website may be stored in the US. These countries may have different data protection laws than your country of residence.
By using our Site, you consent to the transfer of your information to countries other than your country of residence, which may have different data protection rules. We will implement appropriate safeguards, such as Standard Contractual Clauses, to protect your information during international transfers.
14. Contact Information
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Bristol Syrup Company
Unit 5 Cala Trading Estate
Bristol
United Kingdom
Email: hannah [at] beyondthebean.com
Phone: 07712 152290
You may also contact our Data Protection Officer if you have concerns about our data processing practices.
15. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated Privacy Policy on our Site with a new "Effective Date." Your continued use of our Site following the posting of changes constitutes your acceptance of those changes.
16. Jurisdiction and Governing Law
This Privacy Policy is governed by the laws of England and Wales and the United Kingdom, including the Data Protection Act 2018 and the UK GDPR. Any disputes arising from this Privacy Policy will be subject to the exclusive jurisdiction of the courts of England and Wales.
17. Acknowledgment
By using Bristol Syrup Company's website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this policy, you should not use our Site.
Last Updated: March 06, 2026